AI customer support
ChatPulse
The AI-powered customer support platform built for Africa: WhatsApp-native, optimised for 2G, fluent in 50+ languages including Pidgin, Swahili and Yoruba, with local payments across 54 countries.
AIWhatsApp Business APIVoice notesREST API
AI chatbotResolves most questions instantly
WhatsApp nativeOfficial Business API inbox
2G optimisedFast on any connection
50+ languagesNatively, not translated
The problem
Most support software is built for Africa from somewhere else: priced in dollars, slow on local networks and blind to how customers actually talk.
What we built
- AI chatbot trained on each business's knowledge base, answering refunds, order lookups and account questions in seconds.
- One inbox for WhatsApp, SMS, voice and email.
- Smart escalation that hands off to a human with the full conversation loaded.
- Voice notes transcribed and answered in the same language.
- Analytics for CSAT, response times and deflection, readable on a phone.
The result
ChatPulse is live across 54 African countries, with a full REST API and webhooks on every plan.
Want one like this?
Tell us what you have in mind. We reply within one working day.